MERCH:

If the product you received is damaged or was misprinted, please email channelsurfing@nethkin.com ASAP with your order number explaining the problem and including photos of the product with the issue at hand. Claims made after 4 weeks of receiving your shipment cannot be accommodated. In the subject line please put support.

 

If you have buyer's remorse, the product doesn't fit, or it didn't live up to your expectations, simply email channelsurfing@nethkin.com with your order number and reasoning within 14 days of receiving the product. In the subject line please put support.

For hygienic reasons, we cannot accept returns for hats.

 

PLEASE NOTE: To return a product, it must be in its original condition with stickers & tags attached, unwashed & unworn.

Please send all returns to:

Channel surfing

ATTN: LaZina

1429 ave D

PMB 322

Snohomish, WA 98290

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**In the package, make sure to include your order number or original packing slip for quick processing.**

You are responsible for all shipping charges associated with returning the product.

DO NOT just send products to that address without contacting channelsurfing@nethkin.com first. If you do that, we will not know who to issue the refund to! It must be approved first before you ship the product.

Once the product is received by support, the refund will be issued to your original payment method. You will receive an email confirming the refund at that time. If you want the process to go faster, channelsurfing@nethkin.com with the tracking information for the package so we know when it's going to arrive.

For further questions, please email channelsurfing@nethkin.com.